Shipping Policy
Membrance Shipping Policy
Last updated: 25/05/26
Thank you for visiting and shopping at Membrance. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Method | Estimated Time + Printing | Shipment Cost |
|---|---|---|---|
| United Kingdom | DPD Next Day | 5 Working Days | £6.95 |
| International | Not Offered | NA | NA |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Membrance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Membrance is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Returns Eligibility
Because all Membrance products are custom-made:
We do not accept returns for personalised items unless they arrive damaged, defective, or different from the proof you approved.
We cannot offer refunds for:
change of mind
ordering by mistake
spelling, dates, wording, or information approved in your final proof
delays caused by incorrect delivery details supplied at checkout
Refunds or replacements are available only where:
the item arrives damaged in transit
the item has a printing fault
the item does not match your approved final proof due to an error by Membrance
Reporting an issue with your order
If there is a problem with your order, please contact us within 48 hours of delivery by emailing hello@membrance.co.uk.
Please include:
your order number
a short description of the issue
clear photographs showing the fault or damage
Once reviewed, we’ll confirm the next steps as quickly as possible.
Replacements & Refunds
If we confirm the issue is due to damage, a production fault, or an error on our part, we may offer one of the following:
a replacement of the affected item
a partial refund
a full refund to your original payment method
Approved refunds will be processed back to the original payment method used at checkout.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.