Privacy Policy

Membrance – Privacy Policy & Cookies Policy

Last updated: 15/12/25

Membrance Ltd (“Membrance”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy also explains how we use cookies on our website.

1. About Us

Business name: Membrance Ltd
Website: www.membrance.co.uk
Email: hello@membrance.co.uk
Registered address: Unit 1 Rectory Place, 37 Old Parsonage Lane, Hoton, Loughborough, Leicestershire, England, LE12 5SG

Membrance Ltd is the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

  • Identity data (such as name or company name)

  • Contact data (such as email address, postal address, and telephone number)

  • Order and transaction data

  • Design content you provide (including text and images for funeral stationery)

  • Technical data (IP address, browser type, device information)

  • Usage data (how you use our website)

We do not intentionally collect special category personal data. However, due to the nature of funeral stationery, information provided by you may relate to deceased individuals, which is not classed as personal data under UK GDPR.

3. How We Collect Your Data

We collect personal data when you:

  • Place an order or request a service

  • Contact us by email or through our website

  • Use our website

  • Access or edit a Membrance Canva template

  • Consent to cookies or analytics tracking

4. How We Use Your Personal Data

We use your personal data to:

  • Provide and manage our services

  • Process payments and fulfil orders

  • Communicate with you about your order or account

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

5. Lawful Bases for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Contract – where processing is necessary to fulfil an order or service

  • Consent – for optional cookies and marketing communications

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to comply with UK law

6. Data Sharing

We may share your personal data with trusted third parties where necessary, including:

  • Payment processors

  • Printing and fulfilment partners

  • Website hosting and analytics providers

  • Canva (for template access and editing)

All third parties are required to process your data securely and in accordance with data protection laws.

7. International Data Transfers

Some of our service providers (such as Canva) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or adequacy regulations.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, accounting, or tax requirements

  • Resolve disputes or enforce agreements

Design files may be retained for a limited period for reprint or support purposes unless you request deletion.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where consent is relied upon)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

11. Cookies Policy

11.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly and provide information about site usage.

11.2 Types of Cookies We Use

We use the following types of cookies:

  • Strictly necessary cookies – required for the website to function and cannot be switched off

  • Analytics cookies – help us understand how visitors use our website (e.g. Google Analytics)

  • Functional cookies – remember preferences and settings

Analytics and functional cookies are only set with your consent.

11.3 Managing Cookies

You can manage or withdraw your cookie consent at any time through:

  • Our cookie banner or preference tool; and

  • Your browser settings

Please note that disabling cookies may affect website functionality.

12. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact:

Email: hello@membrance.co.uk
Address: Unit 1 Rectory Place, 37 Old Parsonage Lane, Hoton, Loughborough, Leicestershire, England, LE12 5SG